Ethics and compliance

Our corporate culture reflects Crédit Agricole group’s own culture

Observing regulations and compliance rules is a major concern of Crédit Agricole Group and Indosuez. It reinforces its reputation as a responsible bank working in its clients’ interests and improves trust among all its stakeholders.

A group-wide non-compliance risk prevention policy is strictly enforced. It covers the risks of money laundering, terrorist financing, embargo breaches, market abuse, conflicts of interest, insufficient protection of client and staff members’ personal data, or failing to fulfil the duty to advise.

The policy is based on three standards, namely:

Crédit Agricole group was the first French bank to obtain ISO 37 001 certification for its anti-bribery management system.

Employee training

All employees follow training and awareness courses organised by the Compliance department and focusing on general principles and topics specific to our activities.

Employees more specifically exposed to non-compliance risks receive additional specialised training.

Acting in compliance with our clients’ interests

We ensure that all our services fully meet legislative and regulatory requirements covering, for example, the clarity of information provided, the suitability of products in terms of each client’s profile, anti-money laundering and counter-terrorist financing measures, fraud prevention, the code of conduct and internal procedures.

We observe Crédit Agricole’s enhanced data protection policy, which is set out in a specific personal data charter for Indosuez Group. 

We undertake to use the information you give us in your sole interest and to be fully transparent as to how we use your data.

We also follow Crédit Agricole Group’s conflicts of interest prevention and management policy.

An enhanced financial security system

Indosuez group places great importance on the prevention of money laundering, efforts to combat the financing of terrorism and compliance with international sanctions (asset freezes and embargos).

Accordingly, we pay particular attention to the information we collect when onboarding a new client and throughout the client relationship.

We transfer fiscal data under FATCA rules and for combating tax avoidance, in particular under the automatic exchange of information standard introduced by the OECD in July 2014.

A clear incident reporting system

Despite the quality of the Group's control system, incidents may occur. A centralised feedback process that is perfectly known by all employees is available.

It is supplemented by a whistleblowing system allowing the Bank's employees to report incidents when their supervisors fail to take action or when traditional reporting lines prove to be inappropriate.

This right is also extended to subcontractors and suppliers with whom the Group has established business relationships.

Alerts are sent via the following link: https://www.bkms-system.com/Groupe-Credit-Agricole/ethic-alerts.