Ethics and compliance

Observing regulations and compliance rules is a major concern of Crédit Agricole Group and Indosuez. It reinforces its reputation as a responsible bank working in its clients’ interests and improves trust among all its stakeholders.

A group-wide non-compliance risk prevention policy is strictly enforced. It covers the risks of money laundering, terrorist financing, embargo breaches, market abuse, conflicts of interest, insufficient protection of client and staff members’ personal data, or failing to fulfil the duty to advise.

The policy is based on three standards, namely:

• the Crédit Agricole group Ethics Charter
• a Code of Conduct
• the Corpus of procedures identifying the rules that Indosuez must observe and those applicable to its executive managers and staff. This corpus reflects regulatory changes in terms of compliance. 

Crédit Agricole group was the first French bank to obtain ISO 37 001 certification for its anti-bribery management system.

🔍 Discover our Indosuez remuneration policy HERE

All employees follow training and awareness courses organised by the Compliance department and focusing on general principles and topics specific to our activities.

Employees more specifically exposed to non-compliance risks receive additional specialised training.

We ensure that all our services fully meet legislative and regulatory requirements covering, for example, the clarity of information provided, the suitability of products in terms of each client’s profile, anti-money laundering and counter-terrorist financing measures, fraud prevention, the code of conduct and internal procedures.

We observe Crédit Agricole’s enhanced data protection policy, which is set out in a specific personal data charter for Indosuez Group. 

We undertake to use the information you give us in your sole interest and to be fully transparent as to how we use your data.

We also follow Crédit Agricole Group’s conflicts of interest prevention and management policy.

Indosuez group places great importance on the prevention of money laundering, efforts to combat the financing of terrorism and compliance with international sanctions (asset freezes and embargos).

Accordingly, we pay particular attention to the information we collect when onboarding a new client and throughout the client relationship.

We transfer fiscal data under FATCA rules and for combating tax avoidance, in particular under the automatic exchange of information standard introduced by the OECD in July 2014.

Despite the quality of the Group's control system, incidents may occur. A centralised feedback process that is perfectly known by all employees is available.

It is supplemented by a whistleblowing system allowing the Bank's employees to report incidents when their supervisors fail to take action or when traditional reporting lines prove to be inappropriate.

This right is also extended to subcontractors and suppliers with whom the Group has established business relationships.

Alerts are sent via the following link: https://www.bkms-system.com/Groupe-Credit-Agricole/ethic-alerts.

The EU Regulation 2019/2088 on Sustainability Reporting in the Financial Services Sector (SFDR) which came into force on 10 March 2021 requires its players to publish their policies with respect to:

• the integration of sustainability risks into their investment decision-making process,
• the consideration of the main negative impacts of investment decisions on sustainability factors,
• the integration of sustainability risks into their remuneration policy (upcoming publication).

Information concerning Indosuez Wealth Management group:

• ESG Policy of Indosuez Wealth Management group
• Sustainability risk policy of Indosuez Wealth Management group
• Indosuez Wealth Management group policy for taking into account the Principle Adverse Impacts (PAIs) of investment decisions on sustainability factors
• Indosuez Wealth Management Principal Adverse Impact Statement